Support.
Get in touch with Jonathan or his team directly. Answers often come within 24 hours. Or sooner.
The questions that come in most.
I have a new phone. How do I get the app back?
Sign in to the App Store with the same Apple Account you bought it with, then install the app again. It is already paid for; you will not be charged twice. Open the app and use Restore Purchases in its settings to bring back anything you added later.
I am signed in, but something I paid for inside the app is missing.
Use Restore Purchases in the app's settings. In-app purchases live with the Apple Account that made them, so if nothing comes back, the likeliest answer is that the purchase was made on a different Apple Account.
Which Apple Account did I buy it with?
Open the App Store, tap your picture, then Purchased. If the app is in that list, that is the account. If you have more than one and cannot find it, send me whatever you have and I will help you work it out.
Please answer:
This opens your own mail app with everything filled in, so nothing is stored here and nothing is sent until you press send. If the question is about a purchase, write from the address you bought with where you can - it saves a round trip. You can always write to support@jonathanlevitpresents.com directly.